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Older Persons Advocacy
Lakeside/T-block - West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AF
Full details on the medical hospital can be found at:
www.west-middlesex-hospital.nhs.uk
Full details on the mental health hospital can be found at:
www.wlmht.nhs.uk
Dove Ward
 A
21-bed ward for older persons (65 and over) from the catchment areas of
Brentford, Chiswick, Feltham, Hounslow and Isleworth in West London.
The
ward is an acute admission and assessment ward - it provides care for
people with known or suspected mental health (functional) problems that
need intensive care that cannot be provided in the community. It also
provides care for people with dementia (organic) and other degenerative
neurological disorders. Admissions can last a few days or many months
depending on many factors including the severity of illness and response
to medication. It is also not unusual, depending on the severity of the
illness and support needed, for people to be relocated to residential or
supported accommodation from this ward, or to spend a period of time at
Brentford Lodge for respite
The
ward has nursing staff on the ward 24 hours a day. In addition there are
doctors (psychiatrists), Occupational Therapists, Physiotherapists,
Speech and Language Therapists, Social Workers, Psychologists and others
who are involved in providing treatment and care.
The
ward provides individual rooms for patients, with gender specific
toilets, showers and baths, together with communal areas, a conservatory
and a small garden.
Telephone:
Patients Phone: 0208 569 8986
Nursing Office: 0208
321 5446/5676
Ward Manager: 0208 321
54444 (Tom Drake)
Visiting times:
10am to 9pm every day.
(Speak to the ward staff
if you need
to arrange visits
outside of these times)
Visitors
are asked not to go into dormitories or bedrooms without asking staff
first.
An
information booklet about the ward is available from either the nursing
office (see above) or the Advocacy service.
Medication
Medication
is usually given out at 9am, 12.30pm, 5:30pm and 10pm daily.
Ward
Rounds
This
is the weekly meeting of staff involved in your care at which your
Consultant Psychiatrist will be present. You will be asked to attend and
discuss the plans for your treatment. The nurses on the ward should tell
you the day and time that your consultant holds ward round.
Property
Clothes,
toiletries and money will be needed whilst on the ward and there is
space to store these, however, there is not much secure storage space so
you are advised not to bring in valuable items. All property should be
recorded by nursing staff on a property sheet in case it goes missing.
The nursing staff can look after small amounts of cash and larger sums
can be put in a patients account with the hospital. Although individual
keys for the rooms are not currently available, staff are happy to lock
the rooms as requested, and will unlock them if access is needed.
Benefits & Money
A
cash machine is available in the shop at the main entrance to West
Middlesex University hospital.
There
are a number of dedicated Benefits Advice services available on site,
these are:
Housing
and Welfare Benefits Advice operated by Burke Niazi Solicitors and held
every Wednesday in the day centre, Lakeside. Half hour appointments are
available, bookable through the Acute Day Treatment Service, Lakeside on
0208 321 5059.
Benefits
and Money Advice, provided by the benefits advice service from Hounslow
Law Centre, held every Tuesday and Friday mornings. To book an
appointment call the day Hospital on 020 8321 5981, ask staff, or speak
to the advocate.
Smoking
There
is a no smoking policy on the ward except in the smoking lounge.
Religious and cultural beliefs
There
is a Multi-Faith Centre in West Middlesex Hospital that is open daily
for prayer and reflection. This is located off the main atrium.
Anglican
/ Church of England / Methodist services are held in the Multi-Faith
Centre on Sundays at 3pm and Wednesdays at 1.30pm. The Roman Catholic
Mass is held on Mondays at 12pm and Muslim prayers are at lunchtime on
Fridays. Details of when other faith groups meet will be advertised in
the Centre.
The
hospital has a full-time chaplaincy team that offers a 24-hour support
service. If you or one of your visitors would like to see a chaplain,
you will need to ask one of the nursing staff who will arrange it for
you. Leaders of the Hindu, Jewish, Muslim, Sikh and other faiths can be
contacted through one of the chaplains (extension 5447) or via
switchboard on 020 8560 2121.
Special Needs
If
you have special needs such as diet, interpreting, hearing, visual,
physical or other, speak to the nursing staff.
Food
Food
is served at the following times in the dining room on the ward:
Breakfast: From
9am
(Cooked breakfasts
available on Monday,
Wednesday and Friday)
Lunch: From
12:30pm
Supper: 5:30pm
The
ward has a small kitchen that can be use to make drinks and snacks as
well, which includes soup, sandwiches, toast, etc.
Shops
West
Middlesex Hospital has a shop just inside the main entrance, where
snacks, food and drink.
 In
line with NHS policy, the shop does not sell cigarettes. The nearest
shops that sell cigarettes are a five-minute walk down Twickenham Road
in either direction. There is also a large Tesco's approximately 25
minutes walk from the hospital.
Laundry
The
ward has a washing machine for everyone to use while on the ward, staff
can assist with this as/when needed.
Activities
Occupational
Therapists run a programme of activities on the ward:
Wednesday (am):
Creative Art or Craft Session
Wednesday (pm):
Concentration & Memory or Gardening
Friday
(am): Health & Well-being or Reminiscence
Friday
(pm): Poetry Group
Patient & Staff Forum
This
is a weekly meeting held on the ward every Tuesday afternoon to allow
staff and patients to discuss ward matters in general. Look out for
posters on the ward advising of the next meeting.
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